By accessing this web site, you are agreeing to be bound by these Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.


Permission is granted to temporarily download one copy of the materials (information or software) on BrandStrong’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  1. modify or copy the materials;
  2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  3. attempt to decompile or reverse engineer any software contained on BrandStrong’s web site;
  4. remove any copyright or other proprietary notations from the materials;
  5. transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by BrandStrong at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.


The materials on BrandStrong’s web site are provided “as is”. BrandStrong makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, BrandStrong does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.


In no event shall BrandStrong or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on BrandStrong’s Internet site, even if BrandStrong or a BrandStrong authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.


The materials appearing on BrandStrong’s web site could include technical, typographical, or photographic errors. BrandStrong does not warrant that any of the materials on its web site are accurate, complete, or current. BrandStrong may make changes to the materials contained on its web site at any time without notice. BrandStrong does not, however, make any commitment to update the materials.


BrandStrong has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by BrandStrong of the site. Use of any such linked web site is at the user’s own risk.


BrandStrong may revise these terms of use for its web site at any time without notice.

By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.


Any claim relating to BrandStrong’s web site shall be governed by the laws of Australia and the state of Queensland, without regard to its conflict of law provisions.


We do not issue refunds due to change of mind. This is a service, rather than a product. As such, we provide the option to cancel your subscription at any time. No pro-rata refund will be given if you cancel part way through a month that you have paid for.


You own all graphics and files we create during any month paid in full. You agree that any materials provided to are proofed and approved to be used in your designs and are not owned or trademarked by a different entity. You are responsible that any materials provided can be legally used in our designs. We are not liable for the materials you provide as it pertains to license or trademark issues..


BrandStrong is designed for the reasonable use of an average non-creative based small business. We are not meant to replace a full-time graphic designer – This means you need to treat this as a service, not an employee.If we find that you are not in alignment with our model, core values or are abusing our services or team in any way, we reserve the right to cancel your account.We also reserve the right to refuse jobs submitted based on them being ill-natured, deceptive, pornographic or illegal in nature. Again, this may result in the cancellation of your account


While we do our best to minimize any mistakes, due to the nature of creative design we can not guarantee all files delivered will be 100% error free. Upon file delivery you agree to review and proof all files for any errors or omissions and notify our team if any changes/corrections are needed. We will do our best to rush any edits to correct the mistakes. BrandStrong is not be responsible or liable for any losses or expenses incurred from errors or omissions.


We reserve the right to publish your work in our portfolio, social media or other communication efforts. If there is something you’d like us to hold off on for confidentiality reasons, please let us know in your request.


We uphold confidentiality in all communication regarding your brand and business. We will only communicate to those who have been authorized on your account and will not share any information provided with anyone outside our organization.


While we can accept unlimited requests, our output volume depends on many factors, namely depending on request volume and complexity. We will do our best to work with you to accommodate any priority items and your timelines but our suggestion is to not use our service for time sensitive requests until you and our team are fully calibrated.


The “three business day” turnaround commences once ALL assets, including text and images have been supplied. Requests or revisions will not be assigned if they unclear, vague or missing required assets and information. Normally any request or revision assigned before 5pm AEST will be completed by the next business day, no later than 7pm AEST. Requests or revisions assigned after 5pm AEST, during the weekend or on a Australian Public holiday normally will be completed in 2 business days. These timelines may change due to the nature of our business as ultimately determined by our team. We will work closely with you to ensure we work towards any deadlines you may have. This is not a guarantee, but a promise to do our best.


BrandStrong is a subscription based service, billed monthly in advance. As such, when you sign up, you agree to BrandStrong automatically deducting each month’s fee on, or around the same date as you signed up. If you wish to cancel at anytime, simply send an email to suppport@brandstrong.co, ensuring at least 7 days from your monthly renewal date. We will cancel your subscription and confirm by email when this is done.