FAQ

You have Questions? We have answers

We get it, marketing can feel complex, and knowing where to start or with whom can seem daunting.

Below are some of the common questions we get all the time, but if have any questions or concerns just let us know and we’ll get back to you with an answer straight away.

Common Questions We Get Asked

General

Most jobs are completed in two to three days, that’s our sweet spot. It allows us enough time to ensure what we deliver is of high quality. If you load in a really large or complex job the delivery time can be a bit longer, but we keep you in the loop the entire way and work with you to deliver it as quickly as possible.

If you load a particularly large job, like say a 228pp catalogue (yes its a real project), we’ll work with you to try and break down into smaller deliverables or milestones, that way we can deliver assets along the way rather than one large file, and you have a clear timeline one when things will be ready.

We aim to handle all revisions as quickly as possible, with most revisions back in under 24 hours. We also include source files for all jobs as well, so if you are an agency you can download the source files immediately if you’d prefer and make small tweaks immediately.

It’s the age-old battle between speed and quality, unfortunately, no one can have both.

BrandStrong has been built with a focus on the quality of the work we produce, our team is passionate about what they do. While every effort is made to ensure our turnaround times are as quick as possible, we also have to ensure we allow the designer doing your job enough time to produce their best work for you. By doing this our team’s efforts are in line with agency-level results, check out our portfolio to see the results.

Yep absolutely, you can sign up for one of our trial accounts here, you get full access to our team, and you can load any job (yes there are zero restrictions). Our trial accounts give you 14 days full access for just $14, and they come with a full money-back guarantee! It really is a sweet deal!

p.s. These accounts are popular, to ensure our paying clients have priority we do limit the number of trial accounts we have at any one time

Does a bear poop in the woods?

Well I’m pretty sure they do, and as a general rule, we add source files to any job you load automatically.

Bear (pun intended) in mind our team is built for scale, this means we use the most efficient tool for the task. We wouldn’t create a marketing brochure setup for print inside Photoshop, we only supply sources files appropriate to the job type selected.

Awesome-ness and lots of it!

Honestly, our service is built around providing you complete and total access to our team, whose sole aim is to look after any design-related marketing request you might have. Therefore we don’t limit the type of job you can submit, we want to help as many business owners as possible, to grow and create financial freedom for themselves!

Pricing

Yep absolutely, you can sign up for one of our trial accounts here, you get full access to our team, and you can load any job (yes there are zero restrictions). Our trial accounts give you 14 days full access for just $14, and they come with a full money-back guarantee! It really is a sweet deal!

p.s. These accounts are popular, to ensure our paying clients have priority we do limit the number of trial accounts we have at any one time

That all depends on which currency you selected when you signed up, we work with either currency to try and accommodate everyone. For example if you’ve selected $USD your monthly account will be charged out in US Dollars.

Awesome-ness and lots of it!

Honestly, our service is built around providing you complete and total access to our team, whose sole aim is to look after any design-related marketing request you might have. Therefore we don’t limit the type of job you can submit, we want to help as many business owners as possible, to grow and create financial freedom for themselves!

That’s a big ten four, if you come from the wonderful land of Oz, our $AUD plans have GST included…nice hey!

In the unlikely event that our system has error-ed out somehow and a mistake has been made, most certainly just reach out to us and we’ll fix it up.

Outside of the above, we don’t offer refunds, pro-rata or otherwise. Our service is designed to be completely transparent with our pricing, no nasty surprises. You pay one simple flat monthly rate according to the plan level you choose, whether you use our service for 1 day or 28. You can cancel your account within our app at any stage during the month and we will stop billing you immediately, while still giving you complete access to our system right up until your renewal date.

If you want to take us for a spin before signing up (we totally understand), then jump on one of our free Trial Accounts first, no credit card is required, that way you only move onto one of our paid plans if you are happy.

Internally we cry a little 🙁 but once we pick ourselves back up off the floor you’ll continue to be able to use the service right up until your re-billing cycle. After that period you’ll still be able to login, you just won’t be able to request jobs any.

Support

We are all located in the Milky Way 🙂 For those of you who like specifics our team is located throughout Australia & the Philippines, check out our socials as we share….alot.

You are welcome to book a call with our team at any stage, and we actively encourage, we understand sometimes it’s just easier to jump on a call and run over a project with us. If you don’t already have an account with us just reach out via LiveChat and we’ll shoot you over a link to our calendar to book a time that suits everyone…yay!

Our team is exceptionally passionate about providing high-quality work.

For the majority of first drafts, we aim to complete and return these to you within 2-3 business days. Obviously there are a few exceptions to this like if you load a really large or complex job, we are only human. We are completely transparent about this though and provide you with an ETA on when to expect the job, we also try and deliver really large projects in milestones so you can get assets as soon as we’ve done that part.

For all revisions, we aim to complete these super-fast, like returned to you within 24hrs or less.

Did we miss something?

If you still have an unanswered question that’s okay! Just reach out to us using live chat on the lower right,
we’ll answer you super fast…I promise 🙂

FAQ

You have Questions? We have answers

We get it, marketing can feel complex, and knowing where to start or with whom can seem daunting.

Below are some of the common questions we get all the time, but if have any questions or concerns just let us know and we’ll get back to you with an answer straight away.

Common Questions We Get Asked

General

Most jobs are completed in two to three days, that’s our sweet spot. It allows us enough time to ensure what we deliver is of high quality. If you load in a really large or complex job the delivery time can be a bit longer, but we keep you in the loop the entire way and work with you to deliver it as quickly as possible.

If you load a particularly large job, like say a 228pp catalogue (yes its a real project), we’ll work with you to try and break down into smaller deliverables or milestones, that way we can deliver assets along the way rather than one large file, and you have a clear timeline one when things will be ready.

We aim to handle all revisions as quickly as possible, with most revisions back in under 24 hours. We also include source files for all jobs as well, so if you are an agency you can download the source files immediately if you’d prefer and make small tweaks immediately.

It’s the age-old battle between speed and quality, unfortunately, no one can have both.

BrandStrong has been built with a focus on the quality of the work we produce, our team is passionate about what they do. While every effort is made to ensure our turnaround times are as quick as possible, we also have to ensure we allow the designer doing your job enough time to produce their best work for you. By doing this our team’s efforts are in line with agency-level results, check out our portfolio to see the results.

Yep absolutely, you can sign up for one of our trial accounts here, you get full access to our team, and you can load any job (yes there are zero restrictions). Our trial accounts give you 14 days full access for just $14, and they come with a full money-back guarantee! It really is a sweet deal!

p.s. These accounts are popular, to ensure our paying clients have priority we do limit the number of trial accounts we have at any one time

Does a bear poop in the woods?

Well I’m pretty sure they do, and as a general rule, we add source files to any job you load automatically.

Bear (pun intended) in mind our team is built for scale, this means we use the most efficient tool for the task. We wouldn’t create a marketing brochure setup for print inside Photoshop, we only supply sources files appropriate to the job type selected.

Awesome-ness and lots of it!

Honestly, our service is built around providing you complete and total access to our team, whose sole aim is to look after any design-related marketing request you might have. Therefore we don’t limit the type of job you can submit, we want to help as many business owners as possible, to grow and create financial freedom for themselves!

Pricing

Yep absolutely, you can sign up for one of our trial accounts here, you get full access to our team, and you can load any job (yes there are zero restrictions). Our trial accounts give you 14 days full access for just $14, and they come with a full money-back guarantee! It really is a sweet deal!

p.s. These accounts are popular, to ensure our paying clients have priority we do limit the number of trial accounts we have at any one time

That all depends on which currency you selected when you signed up, we work with either currency to try and accommodate everyone. For example if you’ve selected $USD your monthly account will be charged out in US Dollars.

Awesome-ness and lots of it!

Honestly, our service is built around providing you complete and total access to our team, whose sole aim is to look after any design-related marketing request you might have. Therefore we don’t limit the type of job you can submit, we want to help as many business owners as possible, to grow and create financial freedom for themselves!

That’s a big ten four, if you come from the wonderful land of Oz, our $AUD plans have GST included…nice hey!

In the unlikely event that our system has error-ed out somehow and a mistake has been made, most certainly just reach out to us and we’ll fix it up.

Outside of the above, we don’t offer refunds, pro-rata or otherwise. Our service is designed to be completely transparent with our pricing, no nasty surprises. You pay one simple flat monthly rate according to the plan level you choose, whether you use our service for 1 day or 28. You can cancel your account within our app at any stage during the month and we will stop billing you immediately, while still giving you complete access to our system right up until your renewal date.

If you want to take us for a spin before signing up (we totally understand), then jump on one of our free Trial Accounts first, no credit card is required, that way you only move onto one of our paid plans if you are happy.

Internally we cry a little 🙁 but once we pick ourselves back up off the floor you’ll continue to be able to use the service right up until your re-billing cycle. After that period you’ll still be able to login, you just won’t be able to request jobs any.

Support

We are all located in the Milky Way 🙂 For those of you who like specifics our team is located throughout Australia & the Philippines, check out our socials as we share….alot.

You are welcome to book a call with our team at any stage, and we actively encourage, we understand sometimes it’s just easier to jump on a call and run over a project with us. If you don’t already have an account with us just reach out via LiveChat and we’ll shoot you over a link to our calendar to book a time that suits everyone…yay!

Our team is exceptionally passionate about providing high-quality work.

For the majority of first drafts, we aim to complete and return these to you within 2-3 business days. Obviously there are a few exceptions to this like if you load a really large or complex job, we are only human. We are completely transparent about this though and provide you with an ETA on when to expect the job, we also try and deliver really large projects in milestones so you can get assets as soon as we’ve done that part.

For all revisions, we aim to complete these super-fast, like returned to you within 24hrs or less.

Did we miss something?

If you still have an unanswered question that’s okay! Just reach out to us using live chat on the lower right,
we’ll answer you super fast…I promise 🙂