Terms & Conditions

BrandStrong Pty Ltd (ABN 69 609 927 737).
Contact: [email protected] | Phone: 0411 132 747

We offer two main services:

A. Designer Placement (Embedded Designer)
We find, place, and support a dedicated graphic designer who works directly as part of your team. They access your tools, emails, and systems. BrandStrong does not see or access the day-to-day work they produce for you.
Contracts run in rolling 84-day periods. To end the arrangement you must give us at least 28 days’ notice before the end of the current period so we can help the designer find new work.

B. Design-as-a-Service
A fixed monthly fee for access to the design team. You load jobs, supply assets and briefs, and we deliver work for review and download. This is our legacy offering and is still available to existing clients.

• Fees are collected automatically via Chargebee and Stripe, either every 14 or 28 days depending on the plan you choose.
• All prices are in AUD. Australian businesses are charged ex-GST; international clients pay the listed amount with no additional tax from us.
• There are no refunds once a designer has been placed or design work has begun. Trial projects are available before you commit so you can assess fit.
• You authorise us to charge the payment method on file for all recurring fees until proper notice of cancellation is given.

Designer Placement contracts are rolling 84-day periods. 28 days’ written notice is required before the end of a period. Failure to give proper notice means the next period will continue.

Designer Placement: All work created by the embedded designer inside your business belongs to you. BrandStrong never sees it and makes no claim to it.
Design-as-a-Service: Upon full payment, ownership of the final delivered work transfers to you. You grant BrandStrong a non-exclusive, royalty-free licence to use examples of the work (with client name removed or anonymised if requested) for our own marketing and portfolio purposes. We will not resell the work.
Your assets: You are responsible for ensuring that any assets, text, images, or materials you supply to us are owned by you or that you have the necessary rights to use them. You indemnify BrandStrong against any copyright or intellectual property claims arising from materials you provide.

• Provide clear briefs and timely feedback.
• Ensure you have rights to any materials you supply.
• Do your own due diligence before engaging a designer (trial projects are available for this reason).

To the maximum extent permitted by law, BrandStrong’s liability is limited to the fees you have paid us in the previous 3 months. We are not liable for indirect or consequential loss, or for issues arising from materials you supply.

If you have a problem with a charge, contact us first at [email protected] so we can try to resolve it.
Services are non-refundable once commenced. By engaging our services you confirm that you understand the recurring nature of the fees, the notice periods, and that you have had the opportunity to review the designer or service via a trial.
We will use available records (emails, onboarding, trial work, usage) to respond to any payment disputes. A chargeback does not automatically entitle you to a refund if the service was provided in accordance with these terms.

These terms are governed by the laws of Queensland, Australia. Any disputes will be handled in the courts of Queensland.

We may update these terms. Continued use of the service after changes constitutes acceptance.

[email protected].