Privacy Policy

BrandStrong Pty Ltd
35a Morris Circuit, Thornlands QLD 4164
Email: [email protected]
Phone: 0411 132 747

From website visitors and leads:

• Name, email address, company name, and any details you submit via contact forms, chat (BentoNow), or newsletter signup (BentoNow)
• Usage data via Usermaven analytics and Meta (Facebook) pixel (via Google Tag Manager)
• Technical data such as IP address, browser type, and pages visited

From clients (prospective and current):

• Names, email addresses, company details, billing information (processed by Chargebee and Stripe — we do not store full card details ourselves), project briefs, and related communications

From team members / designers:

• Names, email addresses, home address, bank details, date of birth, next of kin details, and information about work setup
• Any other information needed to employ or engage them

• To provide our designer placement and design services
• To communicate with you about your account, projects, or enquiries
• To process payments
• To improve our website and services
• To send occasional marketing emails (you can unsubscribe at any time)
• For internal business operations and legal compliance

We only share information where needed to deliver the service. Main parties include:

• Payment processing: Stripe and Chargebee
• Analytics & marketing: Usermaven, Meta (via GTM)
• Communication & tools: BentoNow (chat and newsletter), Slack, Dropbox, Conceptboard, Google Workspace, Trello, Xero, Adobe, Affinity, Wise, DigitalOcean, Cloudflare
• Our team members (in Australia, the Philippines, and New Zealand) where required to deliver work

We do not sell personal information.

Under the Australian Privacy Principles you can request access to, or correction of, the personal information we hold about you. Contact us at [email protected]. We will respond within a reasonable time.

We keep information for as long as needed for the purposes described above, or as required by law. In practice we do not routinely delete historical records.

Under the Australian Privacy Principles you can request access to, or correction of, the personal information we hold about you. Contact us at [email protected]. We will respond within a reasonable time.

We may update this policy from time to time. The latest version will always be available on this page.

We may update this policy from time to time. The latest version will always be available on this page.

Questions? Email [email protected].