FAQ
Employee Related Q's
We’ll do our best to add some of the most common questions we get asked.
Can I get someone who specialises in video?
The short answer is no, at present we don’t hire for video editors.
The longer answer is yes and no 🙂
While not a primary skill of a traditional graphic designer, there are a number of our design team that have video editing skills (especially within the social media team). So we do have a limited capacity to cover some video editing requirements. You are of course welcome to hire and train those skills into your new designer, we do also have access to training in this area to assist if required.
Can I give them an Email address?
Yes, and we strongly recommend it. Though not a requirement as each designer comes with an email account, its far better if all your team are within your business domain.
Can I physically call our team member?
Absolutely! Once they are apart of your team, you work with them as you would any other member of your team. If you want to setup phone or video calls do so as much as you desire. We place no restrictions on how deeply they integrate into your team. The more you include them in the better they understand your business!
Can I send a Christmas Bonus?
Absolutely, and many do! We take zero fees or commission in the process, so whatever you want to send is exactly what your team member receives.
Do I need to provide any software?
All of our designer placements come with a single license to either Affinity or Adobe so that they can get to work day one inside your business without any issues. Any other apps you require your team to use outside of those two are up to your discretion to provide.
Do they still get holidays?
Yes, like any normal employee they are entitled to holidays. We manage this process with your approval when requests come in. Each team member is entitled to 3 weeks leave annually.
How do public holidays work?
For part-time employees, public holidays are localised to their country. If you take on a full-time employee, you have the option of localising their public holidays to your country, so it aligns with the rest of your team.
How does the freelancer plan work?
The freelancer side of what we offer is still currently be refined and will release shortly, it operates more like a traditional agency whereby we manage all projects you load, and assign the necessary team behind the scenes to complete your project.
How is onboarding handled?
We recommend using the same process you have inplace for your onsite employees. If you’ve never onboarded a team member before, or specifically not a remote one, we are happy to assist. We strongly advocate structuring the first week to focus on helping your new team understand what you do, and who you serve, along with introductions with other members of your team and how work flows in and out. Expect to setup video calls with them to help get to know you better.
We are also working on some video guides to help with this which will be due out shortly.
How long does it usually take to hire?
Typically speaking allow 7-14 days. This gives us time to schedule a call with you, work through options, organise any pre-hiring calls, sign contracts and start your onboarding. If you need a designer urgently it is possible to have one available and in your team within 24-48hrs. We do prefer more time but this is possible.
What if I need to let them go?
Coming soon.
What software can they use?
Coming soon.
General Questions
How long does it take to hire someone?
If you urgently require a designer it is possible to have them available and in your team within 24-48hrs. That said we do prefer more time but we understand that sometimes this is unavoidable.
Typically speaking allow 7-14 days. This gives us time to schedule a call with you, work through options, organise any pre-hiring calls, sign contracts and start your onboarding.
Do they still get holiday or sick leave?
Yes, like any normal employee they are entitled to holidays and sick leave. We manage this process with your approval as requests come in. Each team member is entitled to 3 weeks annual leave, and up to 5 sick leave days per year.
What if I need to let an employee go?
All designer placements work on rolling three month contracts. All we ask is that you give us a minimum of twenty eight (28) days notice prior to your contract renewal date. This period of time allows us to work with the designer and find them other suitable employment, to cover the loss of hours.
Can I start with a part-timer and move them to full-time?
Technically yes, sometimes no. See below:
As a basic rule any designer can start with you part-time and transition to a full-time role. But this isn’t always possible. As you can imagine 90% of our team are looking for full-time work. If you hire them on a part-time basis, which is perfectly fine, we look to find another employer looking for a part-timer also, and connect them, that way the designer has the safety of full-time hours. Win, Win. So the answer is it depends, we don’t always fill a part-time designers hours, because we are always looking for the right people. If you know for certain that you will be moving them to full-time hours in the short term, our recommendation to avoid any issue is to hire for what you’ll need.
Can I use the same designer across all my companies?
Absolutely, there is no limit imposed on anyone you hire. It’s your team member, and its understandable you’d want them across multiple assets if you own them for consistency.
What if my designer leaves?
It’s never currently happened as both parties are in rolling 12 week contracts.
Our hiring service is designed to run in 12 week cycles (basically 3 months). During this period of time both parties are bound together. This is done to help you and the designer set expectations. From your perspective you know precisely what to expect, and ensure that any time you spend training isn’t lost or made redundant. From the designers perspective they have fixed guaranteed employment for a reasonable length of time. It also provides a benefit to both parties of a reasonable length of time, one that is neither too oppressive or risky.
Can I hire multiple part-time designers?
Yes, absolutely. Quite often the skills your business needs aren’t realistically all available in one designer. Some skills certainly have cross over, but if your business needs multiple different skillsets, you are best looking for multiple team members.
Are there any limits to how many we can hire?
Technically no. If you are hiring more than 2 designers at once, our usual 1-2 week time frame changes depending on your exact needs. Best bet is to reach out and speak to us, if required we can tailor the onboarding to suit your needs.
Can I add multiple designers at once?
If you need to hire multiple designers, you can easily hire back to back, but we always suggest starting with one and building from there.
What happens when my designer is on holidays?
Then they are on holidays. Much like any other staff member you employ, when a team member is on leave, you are down an employee until they return from leave. We offer ‘team’ accounts if you need to offset workload at all, reach out to us.
Do they work weekends?
As a general rule no. All our team work Monday to Friday, we strongly value having a work / life balance. If something urgent has come up, and the designer can help, this can be granted. Reach out to our team if this is the case.
Is there a minimum term?
Yes, all employees are on 12 week contracts. If you need someone for a shorter term (less than 12 weeks), speak to us about our freelance offering.
Are there any hidden costs?
Nope. All pricing is available on our pricing page. Those prices are all you pay, it’s that simple.
Our pricing is determined by you selecting from either a part-time or full time role:
Part-time Designer Weekly Total Cost: AUD$300
Full-time Designer Weekly Total Cost: AUD$500
If your company resides outside Australia, there is nothing more to pay. If you are an Australia business price is exGST.